Customer Success Story: Automation in Travel & Tourism Process

Visa Processing Automation Case Study


In a transformative shift from traditional methods, our latest initiative has revolutionized the visa processing landscape. Previously reliant on a fully manual approach that engaged 5 Full-Time Equivalents (FTEs) to manage 600 applications monthly, we have now embraced a cutting-edge, automated system. This innovative solution combines the efforts of 1 FTE with 5 sophisticated robots, drastically increasing our capacity to an astounding 12,500 visa applications per month.

Before: The Manual Era

  • Data Reception: The visa team would receive application data, requiring manual opening and verification of emails.
  • Document Validation: Each document had to be individually validated and resized according to specific requirements.
  • System Uploads: The team manually uploaded documents into the system, constantly monitoring status updates and re-uploading documents in case of any discrepancies.
  • Customer Communication: Once a visa was approved, the team downloaded it and updated the customer, while also monitoring customer travel dates.

After: The Dawn of Automation

  • Automated Data Handling: A seamless integration takes data from Mail/APIs, validates, resizes, and uploads it into the system without manual intervention.
  • Human-Robot Collaboration: Humans step in only to review document mismatches, while bots continuously monitor status updates, download approved visas, and communicate with customers.
  • Quality Assurance: A final human check ensures each visa is valid and issue-free before the bot dispatches it to the customer and monitors travel dates.

Benefits: A Quantum Leap in Efficiency

  • Exponential Increase in Capacity: From processing 600 applications to an incredible 12,500 monthly, marking a 20-fold increase.
  • Leaner Workforce, Greater Productivity: A single individual, aided by five robots, achieves what would otherwise require a 20-person team.
  • Maximized Visa Issuance: The process is not only accelerated but also maximized, ensuring a higher volume of visas are issued faster.
  • Dramatic Reduction in Errors: Automation has led to a 90% decrease in data entry mistakes, enhancing the accuracy and reliability of the visa process.

Key Statement

Our platform's no-code approach ensures that replicating this success across various functions—such as Accounts Payable/Receivable, Financial Planning & Analysis, Payroll, HR, and IT Support—is not only possible but incredibly efficient. Transforming operations across the board is now more accessible than ever, promising a future where automation is the key driver of productivity and innovation.

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